Refund Policy

Last Updated: 25 Jun 2026

At American Peptides Co, customer satisfaction and product quality are important to us.

Research Product Sales

Due to the nature of research products, we generally do not accept returns once an order has shipped or been delivered. Products must remain sealed and properly handled to maintain quality and integrity.

Order Cancellations

Orders may be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Items

If you receive a damaged item, incorrect item, or have an issue with your order, please contact us within 48 hours of delivery.

Please include:

Order number
Photos of the product and packaging
Description of the issue

After reviewing the issue, we may offer a replacement, store credit, or refund at our discretion.

Non-Refundable Situations

Refunds are not available for:

Opened or used products
Incorrect use or storage after delivery
Orders shipped to the wrong address provided by the customer
Shipping delays caused by the carrier
Change of mind after shipment

Contact Us

For refund or order issues, please contact us at: americanpeptidessupport@gmail.com